Despite the common advice of many business coaches, praise can demotivate your team and make them skeptical. Praise, like sweeteners, needs to come in measured amounts and not taste artificial.
People do experience meaning and satisfaction when they hear those they respect value their contributions. But it doesn’t it follow that we should therefore lavish praise on members of our teams.
Research points out that too much or insincere praise creates less than desirable results. This appears to be true both at work and with our families. Overdone or generalized praise is quickly dismissed as worth little. If everything is “great”, then you’re not believable. Overusing expressions like “Amazing!” “Wow Experience!” “Great Job!” all lead other people to feel that your praise is worth less.
Do you understand what I’m saying? Great job! You’re an amazing reader! Something certainly smells rotten in my praise.
To make praise effective it needs to be sincere, specific and address the actual work or effort. And it needs to come in believable doses.
One clear way to avoid hyperbole and misunderstandings is to share acknowledgements instead of praise. They’re similar, but acknowledgements make a specific statement about the results of a person’s actions. They don’t give a label of good or great. They don’t base an evaluation on your judgment of the person. Acknowledgements speak about the effect of a person’s activities.
For good work that is a tad above a person’s normal performance levels or when a team member finally shows continuity over a period of time try something like:
“I noticed your effort today produced results.”
“I notice your quality is staying higher.”
“I noticed you are trying that approach we talked about.”
“You put some real effort into getting that job done on time. Thank you.”
“Having the reports on time has been helpful.”
Save praise for exceptional situations—and still consider using an acknowledgement instead. If you’re going to fall back on praise, keep it believable and use it only for above average work. Stick with simple acknowledgements for basic work done well.
Developing new leadership and managerial habits takes specific understanding and practice. We can help you:
Learn how to acknowledge and praise wisely
Ask curious questions
Reward for effort, strategy and progress
And, as a bonus, a healthy dose of acknowledgements and praise from a coach will help you implement habits that will increase your and your team’s performance and satisfaction. Call or email today if you want to set up a time to consider what habits will bring the most leverage to changing your business and your life.