Despite the common advice of many business coaches, praise can demotivate your team and make them skeptical. Praise, like sweeteners, needs to come in measured amounts and not taste …
How the Best Leaders Listen and Respond
I want to share two skills that are simple but take practice. We teach these to our clients to help them accomplish more and have fewer stressful debates with their team, clients—and even family …
Continue Reading about How the Best Leaders Listen and Respond →
Quick Ways to Improve Your Listening
Again and again, Jay and I see our clients running into trouble because they're distracted by their own ideas and internal rebuttals when they might profit more from paying attention to what their …
Continue Reading about Quick Ways to Improve Your Listening →
Is Your Life Working Well?
We think about Return on Investment (ROI) only in the context of money and profit, but I want to encourage you to consider investing time to assure your future will generate the happiness you want. …
Successful Transitions
The transition from an old to a new process or system, from a previous manager or key employee to a new hire, or any other change is tough. Understanding more about how to manage the process will make …
Better to Forgive than to Forget
Some recent research found that forgiveness affects perception of difficulty even during physical performance. Jay and I have been discussing how forgiveness might also affect the workplace. The …