Don’t interrupt. It’s obvious; we know. Still it’s very difficult. I speak from personal experience—after decades of paying attention to how important it is to wait until the other person is …
Listening Strategy Number 2- Reflective Listening
Continuing on our recent theme of listening: here’s another strategy that is easy to implement and can make a big difference. You have probably heard the term “Active Listening”—repeating key pieces …
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Why You Should Listen More Than You Talk
Of the relationship-enhancing skills our clients practice getting better at, listening is often the one that makes the biggest difference—whether you’re trying to acquire or keep a client, solve a …
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Change with Almost No Effort
Self-discipline is an important component of change, but in certain circumstances you can alter your behavior without using much of your precious discipline-energy at all. You can institute …
Rating of Perceived Effort
Change is simple, but not easy. But approach change correctly and “not easy” can become “easier than it once was” and eventually even “normal effort.” Jay had fun this winter working with a …
Small Changes Lead to Big Results
Many of us want to change a habit. We want to lose weight, procrastinate less, stop smoking, exercise more, be more disciplined about our spending, get less irritated with people, and so …