Despite the common advice of many business coaches, praise can demotivate your team and make them skeptical. Praise, like sweeteners, needs to come in measured amounts and not taste …
How the Best Leaders Listen and Respond
I want to share two skills that are simple but take practice. We teach these to our clients to help them accomplish more and have fewer stressful debates with their team, clients—and even family …
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Quick Ways to Improve Your Listening
Again and again, Jay and I see our clients running into trouble because they're distracted by their own ideas and internal rebuttals when they might profit more from paying attention to what their …
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Encouraging Positive Behavior
People need people. This was brought to my attention again when Jay was reading Deep Survival a book about the attitudes and behaviors that survivors of accidents and natural disasters exhibit. Many …
Successful Transitions
The transition from an old to a new process or system, from a previous manager or key employee to a new hire, or any other change is tough. Understanding more about how to manage the process will make …
Better to Forgive than to Forget
Some recent research found that forgiveness affects perception of difficulty even during physical performance. Jay and I have been discussing how forgiveness might also affect the workplace. The …