Don’t interrupt. It’s obvious; we know. Still it’s very difficult. I speak from personal experience—after decades of paying attention to how important it is to wait until the other person is …
Why You Should Listen More Than You Talk
Of the relationship-enhancing skills our clients practice getting better at, listening is often the one that makes the biggest difference—whether you’re trying to acquire or keep a client, solve a …
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Encouraging Positive Behavior
People need people. This was brought to my attention again when Jay was reading Deep Survival a book about the attitudes and behaviors that survivors of accidents and natural disasters exhibit. Many …
I Wonder Why
Asking questions communicates respect and can inspire teams to become more independent problem solvers. The following is a conversation Jay had with one of our brightest and funniest clients. Jay: …