Don’t interrupt. It’s obvious; we know. Still it’s very difficult. I speak from personal experience—after decades of paying attention to how important it is to wait until the other person is …
Easy Strategies for Effective Performance Reviews
Delivering bad news or pointing out maladaptive habits isn’t easy, even if you think the employee may have an idea of what’s coming. Assuming you’re both on the same side of the table sharing a common …
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Comfort Isn’t All It’s Cracked Up To Be
Most likely your natural tendency is to sidestep uncomfortable emotions, painful physical sensations, cognitive challenges and/or social exertion. But those discomforts are often signals that you’re …
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Surprising Problems with Praise
Despite the common advice of many business coaches, praise can demotivate your team and make them skeptical. Praise, like sweeteners, needs to come in measured amounts and not taste …
First Understand, Then Resolve
One of our colleagues sent us the following email upon receiving Jay’s new book Simple Steps to Change: Your Business, Your Life: “The segment below is so great it should be highlighted in bright …
Getting Started
Clients are always identifying motivation as a central problem in changing their behavior and instituting new habits. But what is motivation? How do you develop additional motivation? A simple place …