There are solid strategic reasons to ask questions. A few examples: Questions help you shift conversational gears. They confirm that you, and whomever you’re speaking with, share enough …
Continue Reading about Questions Can Help You Listen Better →
How and Why to Bite Your Tongue
Don’t interrupt. It’s obvious; we know. Still it’s very difficult. I speak from personal experience—after decades of paying attention to how important it is to wait until the other person is …
Why You Should Listen More Than You Talk
Of the relationship-enhancing skills our clients practice getting better at, listening is often the one that makes the biggest difference—whether you’re trying to acquire or keep a client, solve a …
Continue Reading about Why You Should Listen More Than You Talk →
Easy Strategies for Effective Performance Reviews
Delivering bad news or pointing out maladaptive habits isn’t easy, even if you think the employee may have an idea of what’s coming. Assuming you’re both on the same side of the table sharing a common …
Continue Reading about Easy Strategies for Effective Performance Reviews →