The transition from an old to a new process or system, from a previous manager or key employee to a new hire, or any other change is tough. Understanding more about how to manage the process will make …
First Understand, Then Resolve
One of our colleagues sent us the following email upon receiving Jay’s new book Simple Steps to Change: Your Business, Your Life: “The segment below is so great it should be highlighted in bright …
I Wonder Why
Asking questions communicates respect and can inspire teams to become more independent problem solvers. The following is a conversation Jay had with one of our brightest and funniest clients. Jay: …
Questions versus Telling
A young couple, who were six months into a manufacturing startup, called to set an appointment to talk about their bedding product business. We asked how it was going in general, and they reported …