There are solid strategic reasons to ask questions. A few examples: Questions help you shift conversational gears. They confirm that you, and whomever you’re speaking with, share enough …
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How and Why to Bite Your Tongue
Don’t interrupt. It’s obvious; we know. Still it’s very difficult. I speak from personal experience—after decades of paying attention to how important it is to wait until the other person is …
Listening Strategy Number 2- Reflective Listening
Continuing on our recent theme of listening: here’s another strategy that is easy to implement and can make a big difference. You have probably heard the term “Active Listening”—repeating key pieces …
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Why You Should Listen More Than You Talk
Of the relationship-enhancing skills our clients practice getting better at, listening is often the one that makes the biggest difference—whether you’re trying to acquire or keep a client, solve a …
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Easy Strategies for Effective Performance Reviews
Delivering bad news or pointing out maladaptive habits isn’t easy, even if you think the employee may have an idea of what’s coming. Assuming you’re both on the same side of the table sharing a common …
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Influence, the Wave of the Future
It seems clear to us that the next area of innovation is a return to one of the oldest of human endeavors—influencing valuable people to join you in pursuit of a common goal. Yes, there are …