There are solid strategic reasons to ask questions. A few examples: Questions help you shift conversational gears. They confirm that you, and whomever you’re speaking with, share enough …
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How and Why to Bite Your Tongue
Don’t interrupt. It’s obvious; we know. Still it’s very difficult. I speak from personal experience—after decades of paying attention to how important it is to wait until the other person is …
Listening Strategy Number 2- Reflective Listening
Continuing on our recent theme of listening: here’s another strategy that is easy to implement and can make a big difference. You have probably heard the term “Active Listening”—repeating key pieces …
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Why You Should Listen More Than You Talk
Of the relationship-enhancing skills our clients practice getting better at, listening is often the one that makes the biggest difference—whether you’re trying to acquire or keep a client, solve a …
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